ubd11's commitment to responsible gaming
So entertainment never becomes a problem — ubd11 gives you the right tools, information, and support. For players aged 21+ only.
Why does responsible gaming matter?
Online gaming is an enjoyable form of entertainment, but without proper limits it can lead to financial and psychological harm. ubd11 believes that ensuring a safe and enjoyable experience for every player is our primary responsibility. That is why we place responsible gaming at the top of our priorities across the platform.
Gaming is never a way to earn a living — it is a form of entertainment. At ubd11 you have access to deposit limits, self-exclusion, time-outs, and direct support, so you can always stay in control.
The 21+ age limit is strictly enforced
ubd11 provides its services only to users aged 21 or above. Use of our platform by minors — anyone under 21 — is strictly prohibited.
Age verification is mandatory during account registration. If any user opens an account by providing false information, ubd11 reserves the right to close that account and cancel any transactions.
If there are children or teenagers in your household, please make sure they cannot access your account. Always log out and keep your password secure.
Your protection tools
ubd11 gives you these effective tools to manage your own gaming experience.
Set a deposit limit
Decide in advance how much you want to deposit per day, per week, or per month. Once a limit is set it takes effect immediately. Increasing a limit requires a mandatory waiting period, but decreasing it is instant.
Time-out
Temporarily close your account for a set period — from 24 hours up to 6 weeks. During this time you will not be able to log in or place bets. Your account is reactivated automatically once the period ends.
Self-exclusion
If you want to step away from gaming for the long term, choose self-exclusion. It takes effect for a minimum of 6 months and can be permanent. Once self-exclusion is active, the account cannot be reactivated.
Loss limit
Set a maximum amount you are willing to lose within a given period. Once that limit is reached, gaming is automatically paused, protecting you from unexpectedly large losses.
Reality check
A message appears at set intervals reminding you how long you have been playing and how much you have spent. This feature keeps you aware of time and helps you make informed decisions.
Support & advice
If you feel gaming is having a negative impact on your life, contact us via 24/7 live chat or email. Our trained support team will help you take the right steps.
How to use the tools
The responsible gaming tools at ubd11 are easy to access directly from your account settings. Follow the steps below.
If you have trouble finding any tool, let us know via 24/7 live chat support — we will help you straight away.
Go to the ubd11 login page
Log in to ubd11 with your username and password.
Open account settings
Click your profile icon in the top right corner and select the "Settings" or "Responsible Gaming" section.
Choose the tool you need
Activate whichever option you need — deposit limit, time-out, loss limit, or self-exclusion.
Confirm
Set the limit or break value and click the "Confirm" button. The change will take effect immediately.
Contact us if you need support
If the settings do not work, or if you need urgent self-exclusion, contact us directly via live chat or email at [email protected].
Recognise the signs of problem gambling
If any of the following signs appear in yourself or someone you know, it is important to seek help right away.
- A tendency to gamble beyond your budget and place more bets trying to recover lost money.
- Gaming for long periods while neglecting responsibilities to family, friends, or work.
- Lying about gaming or hiding the extent of your gaming from family members.
- Feeling restless, anxious, or irritable when trying to stop gaming.
- Taking on debt, drawing on savings, or considering selling assets to cover gaming expenses.
- Feeling that life is joyless or experiencing depression when not gaming.
- Repeatedly promising to stop but being unable to control yourself.
- Continuing to game at the expense of sleep, eating, or physical health.
Remember: There is no shame in recognising these signs — seeking help is an act of courage. The ubd11 support team will help you take the right steps.
Build healthy gaming habits
Following the guidelines below while playing at ubd11 will keep your experience enjoyable at all times.
- Set a budget before you start gaming and stick to it.
- Set a daily time limit for playing — use an alarm or the reality check feature to monitor your time.
- See gaming as a form of entertainment, not a source of income.
- Avoid gaming when you are feeling stressed, upset, or depressed.
- Resist the urge to place more bets in an attempt to recover lost money.
- Take regular breaks — playing for long stretches without stopping can lead to fatigue and poor decisions.
Goals, balance, peace of mind — the three pillars of responsible gaming.
Emergency support
If you feel gaming is causing problems in your life or that of a loved one, contact the ubd11 support team immediately.
Our support team understands your situation and will help you activate responsible gaming tools right away.
Parental protection guidelines
If there are children or teenagers in your household, keeping your online gaming account secure is extremely important. Follow the advice below.
Keep your password secure
Do not share your ubd11 account password with anyone. Use a strong, unique password and change it regularly.
Secure your device
Always log out after use. Install parental control software on devices used by children.
Keep payment details private
Keep your bKash, Nagad, or bank account PINs and passwords away from your children. Regularly delete any saved payment details.
Talk to your children
Have an open conversation with your children about the risks of online gaming and betting. Explain why it is not appropriate before the age of 18 or 21.
Play responsibly, enjoy the experience
At ubd11 you will find cricket, slots, live casino, and much more — all in a safe and responsible environment.