ubd11's Privacy Policy

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1. Introduction

This Privacy Policy ("Policy") has been prepared on behalf of the ubd11 platform ("Platform", "we", "our") and applies to users ("you", "your") located in Bangladesh. By creating an account or using the services on ubd11, you agree to the terms described in this Policy.

We believe that data protection is a fundamental right. That is why we always place user privacy at the top of our priorities when designing our services. In this Policy we are being transparent — about what information we collect, why we collect it, and how it is stored and used.

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2. What Information We Collect

ubd11 collects user information in several ways. The categories of information collected are described in detail below:

2.1 Information Provided Directly

Information you provide directly when registering an account or using our services:

• Full name (Bengali or English)
• Date of birth (for age verification — minimum age of 21 required)
• Email address
• Mobile number
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
• Identity document details (national ID or passport — when verification is required)

2.2 Automatically Collected Information

Information collected automatically while you use the platform:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Page visit logs and session data
• Activity history on the platform (games played, betting activity, etc.)
• Information collected through cookies and similar tracking technologies

2.3 Financial Transaction Information

Details of financial transactions during deposit and withdrawal processes are recorded. This includes the transaction date, amount, and payment method details. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500 — a record of each of these transactions is retained.

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3. Purpose of Information Use

ubd11 uses collected information only for the following purposes:

• Account creation, management, and verification
• Payment processing and fraud prevention
• Age verification (21+) and identity confirmation
• Providing customer support — via live chat and email ([email protected])
• Maintaining platform security and detecting irregularities
• Improving service quality and resolving technical issues
• Meeting legal obligations
• Running responsible gaming programs
• Communicating relevant information and offers (only with your consent)

We never sell your personal information to third parties or share it irrelevantly for marketing purposes.

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4. Information Sharing & Third Parties

ubd11 may share information with third parties only in the following limited circumstances:

4.1 Payment Processors

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. For bank transfers, information is shared with the relevant banking institution. These service providers follow their own privacy policies.

4.2 Technology Service Providers

Trusted third parties that assist with technology infrastructure, security testing, and data analysis for platform operations may be engaged. These parties may use information only for specific purposes and under a contractual agreement.

4.3 Legal Authorities

If a legal directive or court order is received, necessary information may be provided to the relevant authority. In such cases, we supply only the information that has been requested.

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5. Cookies & Tracking Technologies

The ubd11 platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help the platform remember your preferences and session information.

5.1 Essential Cookies

These cookies are necessary for the basic operation of the platform. They are used to maintain your login state, carry out security checks, and ensure the security of the payment process. Disabling these cookies may prevent the platform from functioning correctly.

5.2 Analytics Cookies

Analytics cookies are used to understand how users interact with the platform. This information is analysed in aggregate — no individual user is identified separately.

5.3 Cookie Controls

You can accept or reject cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may affect your ability to use certain features of the platform.

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6. Data Protection & Security

ubd11 follows industry-standard technical and organisational measures to protect your personal information:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, keeping all information exchanges completely secure.
• Secure Servers: All data is stored on secure servers, and firewalls are used to prevent unauthorised access.
• Access Controls: Only authorised staff can view a specific user's information, and only when required to carry out their duties.
• Regular Security Reviews: The platform's security measures are regularly tested and updated.
• Password Hashing: Your password is never stored directly — it is kept only as an encrypted hash.

However, it is not entirely possible to guarantee 100% security when transmitting information over the internet. We therefore continuously work to improve our security measures.

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7. Data Retention Period

ubd11 retains your information only for as long as necessary. The retention period is determined by the type of information:

• Active account information — for the entire duration the account remains active.
• Financial transaction records — for the period required by legal obligations.
• After account closure — for as long as relevant for legal obligations, dispute resolution, and fraud prevention.
• Log files and technical data — generally retained for a short period.

Once the designated period has ended, information is securely deleted or anonymised.

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8. Your Rights

As a ubd11 user, you have the following rights regarding your own personal information:

8.1 Right to Access

You may request to know what information we hold about you.

8.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. You also have the option to update certain information directly in your account settings.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained to meet legal obligations or for dispute resolution purposes.

8.4 Right to Object to Processing

If you do not wish to receive marketing communications or want to object to the processing of your information for a specific purpose, please contact our support team.

8.5 Right to Data Portability

You may request to receive the information you have provided in a commonly readable format.

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9. Protection of Minors

ubd11 strictly does not provide services to anyone under the age of 21. Age is verified at the time of account creation, and in cases of suspicion, additional verification may be carried out using an identity document.

If we become aware that information belonging to a minor has been submitted, we will immediately delete that information and close the account. Parents or guardians with concerns on this matter may contact [email protected].

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10. Third-Party Links

If the ubd11 platform contains links to external websites, we are not responsible for the privacy policies of those sites. When accessing a payment service provider's website, that organisation's own privacy policy applies.

It is recommended that you read the privacy policy of any third-party site before using it.

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11. Changes to the Policy

ubd11 reserves the right to modify or update this Privacy Policy. If significant changes are made, we will post a notice on the platform and/or notify you at your registered email address.

If you continue to use the platform after any changes, you will be considered to have accepted the updated Policy. The latest version will always be available on this page.

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12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the ubd11 support team. We provide assistance in Bengali and English 24 hours a day, 7 days a week.